Kroger Coupon Policy

Kroger

As of May 14, 2014, Kroger accepts coupons at face-value only!  It is important to note that Kroger Corporate allows store management to set individual store policy, even if it is in direct conflict with Corporate policy.  Know your individual store’s policy – and ask for it in writing!

General Coupon Policy

Store Management has the right to accept, decline or limit the use of ANY coupon(s). Store Management has the right to limit the quantity of coupons and/or items purchased in a single transaction, by a single Customer, or in a single day.

·         Coupons will be limited to no more than five (5) paper manufacturer coupons for the like products, each coupon value considered one (1) coupon in the same transaction.

·         Coupons will be limited to redemption from products currently on-hand at the store location.

·         Limit one (1) manufacturer coupon (paper or digital) per item purchased.

·         All coupons will be accepted at face value.

·         Expired coupons will not be accepted.

·         Only Pharmacy competitor coupons will be accepted.

·         Couponed items will not be sold to vendors.

PAH (Print At Home) Internet Coupon Policy

·         “Free item” Internet coupons can be accepted if all purchase criteria is met.

·         Only one Internet coupon per item will be accepted.

·         In some instances, Internet coupons may be limited to two (2) coupons per Customer in a single day.

·         Internet coupons that display characteristics below will not be accepted:

o   Blurry

o   Out of proportion

o   Do not scan properly

o   Appear to be altered in any way

Kroger Digital Coupon policy:

Customers who choose to participate in the digital coupon program are required to have a digital account with a valid, active Shopper’s Card. Kroger Associates or partners are prohibited from setting up or otherwise maintaining a digital account not specifically linked to that Associate or the Associate’s household.

·         A valid Shopper’s Card or an Alternate ID is required to access a digital account in order to use digital coupons at the time of purchase.

·         Digital coupons and offers are deducted from a Customer’s total purchase prior to paper coupons or any other discounts, and cannot be added back or removed once the Card has been scanned.

·         Limit 1 use per digital coupon, per transaction, unless otherwise noted.

·         Digital offers cannot be combined with paper manufacturer’s coupons on the purchase of a single item.

·         Digital offers do not double.

·         A limit of 150 coupons can be loaded per household at any time.

·         Digital reproductions of offers will not be accepted (such as using a mobile application to reproduce an image of an offer/coupon).

The store manager has the right to accept, decline or limit the use of ANY digital coupon or offer.

Kroger Raincheck

If Kroger is out of a sale item stop at the service desk and ask for a raincheck. Kroger rainchecks DO NOT expire! They are preprinted with a "valid for ... days" but ignore that. Grab a couple of rainchecks if it's something you use a lot of (go a couple times and grab rainchecks each time).  If your coupon is about to expire don't worry, get the raincheck and hang onto it until the coupon comes out again.

From Kroger Customer Service:

Thank you for contacting Kroger regarding our rain check policy. Rain checks are issued for out of stock advertised items except for items that are no longer carried or for alcohol and tobacco products. The stores will not accept a photo copy of a rain check and will honored after the expiration date. 

 

I hope that you find this information helpful. If I can be of further assistance, please simply respond to this email or call 1-800-576-4377. 

 

Thank you for shopping with us. 

 

Sincerely,

Antania PowersConsumer Affairs

Reference: 14965149

 

CUSTOMER COMMENTS:                                                      

Hi, I am trying to find out what the actual policy regarding rainchecks are. I have been told by one employee that if it isn't in the ad then I can not get a raincheck and yet another employee will give it to you as long as there is a shelf tag showing that the product is on sale. Any help would be appreciated. Thank you.