At some point we all will deal with a Catalina machine that doesn't print anything out. Why? It could be turned off, check for the green light BEFORE you checkout. It could be out of paper or it could just be broken.
So what should you do? First go to customer service. Some stores will take care of it right there and issue you some type of store coupon or something equivalent to what you should have received.
However you may get an employee who doesn't know how to do that and now you are still without your CAT, but don't get discouraged yet because you still have another option. You can contact the Catalina Marketing Company by clicking HERE and filling out the online request form (make sure you have your receipt handy.) They will mail you your CAT but it can take a few weeks to receive it. If you don't want to do the online form you can call them at 1-888-826-8766.
Happy shopping!
Heather
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